Policies and Terms

Room Deposit – In order to reserve a room, we require a 50% deposit for the total reservation that is two (2) or more nights. Full balance is required for any 1-night stays. Any balances due will be charged the day of arrival. 
Forms of Payment – We accept cash, check (with photo identification), MasterCard, Visa, Discover, and Kalamazoo House Gift Certificates.

Check-In & Check-Out Times – Check-in time is from 3:00 pm to 6:00 pm. We offer a Contact Less Self Check-In for your convenience, this is also for our guests arriving after 6:00 pm. The day before your arrival, you will receive an email with your personal code along with other information about finding the inn, parking, how to enter, and your room. We are always a text, or phone call away you should need assistances if we are not there to greet you.

Check-out time is by 11:00 AM. Unapproved late check-outs will incur fees starting at $75.00.

Food Allergies/Dietary Restrictions – We have worked diligently to develop a set of menus that will satisfy all guests.  With advance notice, we are more than happy to accommodate those with special dietary concerns. If you have dietary questions, please call us; we always attempt to meet reasonable requests.

Cancellations & Refunds – The Kalamazoo House is an intimate property where every guest reservation is both important and special to us. Unlike a traditional hotel, your reservation means that we have committed a distinct and unique room exclusively for your enjoyment. Due to our small size, cancellations affect us significantly.  A last-minute cancellation gives us little opportunity to re-book that room. For this reason;

Single Room: Rooms canceled more than 14 days of a guest’s scheduled arrival will receive a complete refund less a $40 cancellation fee. If the room is canceled less than 14 days, the full amount of your reservation will be charged. No-Shows will result in a full charge as well.

2 – 4 Rooms: Rooms canceled more than 30 days of a guest’s scheduled arrival will receive a complete refund less a $100 cancellation fee. If the rooms are canceled less than 30 days, the full amount of your reservation will be charged. No-Shows will result in a full charge as well.

5+ Rooms: Rooms canceled more than 42 days of a guest’s scheduled arrival will receive a complete refund less a $200 cancellation fee. If the rooms are canceled in less than 42 days, the full amount of your reservation will be charged. No-Shows will result in a full charge as well.

CANCELING Reservations made through a 3rd party website (ex: Hotel.com, Expedia, or Booking.com). A room(s) canceled 14 days prior to arrival date, will be charged 40% of the total reservation amount. If a room(s) canceled within the 14 days of arrival date, the full amount of your reservation will be charged. 

Occupancy – Rooms are based on double occupancy.
Adult Beverage Requirements – State law requires that any guest served an adult beverage must be 21 years of age or older. Proper ID is required.

Room Reservation Age Requirement – State law requires that any guest reserving a room must be at least 21 years of age or older.

Guests with Mobility Issues – All of our guest rooms are on the second and third floors of the property. These conditions may make the property inaccessible to some guests with moderate to severe mobility issues. We apologize if this creates a limitation for any prospective guest.

Smoking/Vaping/Marijuana – For the health, comfort and safety of our family and guests, there is NO smoking/vaping/marijuana usage in or on the premise of the Inn. Guests who want to smoke/vape are free to do so outside in the marked designated areas. Should a guest violate this policy, we could be asked to leave, and no refund returned and or could be subject to a $250 cleaning fee to their bill.

Incense/Candle Burning – We do not allow the burning of incense or candles on the property. This house is over 140 years old!!

Emergency Systems – The property is protected by smoke detectors and in-room carbon monoxide detectors. We also have fire extinguishers visibly accessible throughout the property.

Children & Pets – Children 12 and older, who are supervised and accompanied by a parent or guardian, are welcomed. Due in part to code variances of our nationally registered historic home, we do not allow children under 12. Pets – For the comfort and safety of our guests, we do not allow guests to bring pets (excluding service animals).

Allergens – Please notify us within 24 hours of your arrival of any fragrance, or feather, or indoor plant, or dog danger allergies. We can remove these from the common areas to ensure a comfortable stay.  There is a friendly resident dog. 

Privacy – The physical, personal, and financial privacy of our guests is taken very seriously. We do not share any personal information or mailing lists with any other party or business entity.

Excessive Cleaning Fee – Any room, including towels, robes, and linens, that requires excessive cleaning upon guest departure is subject to a $250+ excessive cleaning fee. Our expectation is that guests will treat the property, room, and all items in a manner that is respectful to the other guests, owners and the historical stature of the property.

Outside Guests – We ask that the inn be limited to immediate guests only (room occupants).

Quiet Hours – For the enjoyment of all guests, quiet hours are between 10:00 PM – 8:00 AM. This policy does not restrict the use of in-room TV, radio, or phone usage, etc., during these hours but does require that guests keep the volume at a level not to disturb other guests.

RATES/FEES and TAXES – Rates/fees/policies are subject to change without notice and vary due to supply and demand during high impact periods, holidays, and special requests.  Posted rates do not include 6% state sales tax and 5% accommodations tax, or $2 per room night Michigan Lake-to-Lake B&B assessment.

Security & Privacy Policy –Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our website. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone, ever!!

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