Kalamazoo House’s Safety & Peace of Mind Protocols
We want our guests to feel as safe and comfortable at the Kalamazoo House as you would in your own home. We always have and will continue to make the health and well-being of our guests and staff our top priority. Please review information about additional changes you can expect when you arrive and during your stay here.

General Property Information
Our property undergoes a daily routine schedule of multiple sanitation and disinfecting procedures, with special attention to all the high touch surfaces (doorknobs, handrails, etc.) to ensure a safe and comfortable environment for our guests and staff.

• We provide the use of hand sanitizers throughout the property.
• All suites and common areas have had decorative blankets and pillows removed.
• Plated treats are individualized and wrapped. 
• Room keys are properly cleaned and disinfected after check outs. 
• Bed linens, bathrobes, towels, and blankets that remain are removed after each guest. These are washed and dried with high heat for it entire cycle to ensure safety.
• The health of our staff members is being carefully monitored. Any staff member that shows any viral symptoms are asked to leave, contact their doctor, and self-quarantine, if needed.

Housekeeping During Your Stay
We want to provide you the highest level of service and attention, yet we want you to feel safe as well as our staff members. Therefore, we have implemented a NEW Daily Housekeeping Policy: Upon request, we will be happy to exchange used towels, restock bath amenities, and/or removal of trash from your room. To do so, come see one of us or text us by 11:30 am at 269-382-0880 for your specific needs during your stay 

Breakfast 
We continue with our sit-down served breakfast service. However, individual beverage serving is now self-served and located at the bar. Dining room tables are adequately spaced apart.

Arrival
We offer a completely contactless self-check-in; for those who prefer this, please advise us by email, info@thekalamazoohouse.com, phone or text at 269-382-0880. We are delighted to assist and make sure everything is all set up for a “contactless self-check-in”. Check-in time begins at 3 pm. Earlier arrivals must have prior approval.

Departure
Check out is by 11 am. You may leave the room key in the room to be properly sanitized or drop the key in the Express Check-Out Box located at the bottom of the stairs to the left. 

All procedures are subject to change based on approval and guidance and protocols applicable to MI governmental and CDC  authorities.

We appreciate your support and understandings. If you have any questions or concerns before, during, or after your stay, please reach out to us directly. 

Thank You,
Amy and Jeff Luce, Owner/Innkeepers